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Spring Newsletter

Please click here to view our Spring 2020 newsletter.


Message From the CEO

March 30, 2020

Folks,

I hope everyone had a restful weekend and remains safe.

The world is fighting mightily to contain and stop this health hazard (more readily known as Covid-19) that is plaguing almost every country. One can only sit, wait, hope, and wonder. The professionals continue pursuing a vaccine, antidote, cure—anything that will stop this virus in its tracts or at least help those who have been infected. They will find it; and, hopefully, very soon.

The Credit Union continues to adapt its operation to keep members and staff safe. Even before the outbreak, the Credit Union had remote operations; with the outbreak, more staff is going remote. In addition, the Credit Union continues to adjust its Branch Operations to the ongoing fight to stop the spread of the virus. Accordingly, the Credit Union has determined that the following changes need to be made to ensure that members and staff remain safe:

  • Branch hours will change

    Beginning April 1, the Riverside and Victor Valley offices will be open from 10 am to 4 pm.

  • Phone hours will change

    Beginning April 1, Phone hours will be from 9 am to 5 pm.

  • Colton Branch

    The office will close temporarily; the office will re-open when this outbreak is resolved. Members who use the Colton Branch can use the Riverside office (it is just 10 minutes away). The Branch Manager of the office is being reassigned to the Riverside office.

    The Credit Union recognizes that these changes may create some inconvenience; however, the changes are being made to ensure the safety of all members and the Credit Union’s staff.

    We thank you for you support and understanding. I will write everyone again near the end of the to let you how things are going.

    Be Safe.

ATM Locations by Branch

For more ATM locations near you, click here.


Message from BEFCU'S CEO- March 18, 2020

Folks,

The health, safety, and well-being of our members, staff and community at large is very important. The Credit Union is doing everything it can to serve members and keep the staff well.

We are closely monitoring information from the Center for Disease Control (CDC), World Health Organization (WHO), and from various federal, state and local agencies to ensure the actions we are taking are in line with the latest recommendations and guidance.

While we know some members are using our branch facilities, we strongly recommend that all members look in to how to use the Credit Union remotely. Take advantage of our online banking and Spig mobile banking features so you can accomplish all your banking needs without having to visit a branch in person. Conduct your business almost anywhere 24 hours a day, 7 days a week.

In addition, you can use our telephone banking service by calling 1-855-201-6849; access your account or accounts with a single phone call at any hour of the day. View other options available to you through our web page.

With these services you can:

  • Transfer money between your Credit Union accounts, another Member’s account, and to other banks/credit unions- Sprig apple app or Sprig google app

  • Check Balances & Verify Transactions: Keep tabs on your account balance in real time.

  • Make payments on your credit cards, loans, bills, and set recurring transfers- Only available to Checking account holders- through online banking/ Bill Pay

  • Report a lost or stolen Credit Union ATM/Debit Card

  • Re-order checks 

  • Review statements- Online banking

    Also, this may a good time to set up Bill Pay, the service that pays bills you set up automatically on preset dates, and Direct Deposit—set it up with your employer so there’s no extra trip to a branch.

    And, this would also be a good time to find one or more of the over 30,000 ATMs that are available to you nationwide. Click here to get to the ATM locator page. Know where the ATMs you may need are before you need them.

    Actions BEFCU is taking to keep you safe: cleaning and sanitizing our branches regularly. Continuously disinfecting surfaces that are frequent points of contact throughout the day, wearing gloves when waiting on members, opening mail, and handling cash or coin.

    Actions you can take to stay safe include:

  • Visit the CDC.gov site regularly: stay in touch with the latest information or tune in to your local television or radio news station for the latest updates.

  • If you're 65 or older, please follow the CDC, state and local health agencies recommendations about remaining at home (use the Credit Union’s remote technology—call us for help).

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.

  • Avoid touching your eyes, nose, and mouth with unwashed hands.

  • Avoid close contact with people who are sick.

  • Stay home if you are not feeling well, particularly if you have a cough, fever or shortness of breath.

  • Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands.

    Branch Operations:

    We have restricted cash withdrawal to $1,000 per day per member.

    Members using a branch office must maintain a distance of six (6) feet from another member when in line. This may mean that a line will go outside. Your cooperation is required to ensure the safe and health operation of the branch.

    Wait time in lines may increase as the Credit Union strives to protect the health and well being of members and staff—that means each time a member is done with their transaction, the staff member will wipe down their counter area and periodically (15 minutes to 60 minutes) will wipe down the public’s front counter.

    All BEFCU branches remain open and are operating on normal business hours. If this should change for any reason, we will let you know via the website and email. Signs will be posted on the branch doors.

    Other:

    If you are experiencing a financial hardship, please call and talk to our Consumer Loan Manager. Explain what the hardship you are experiencing is and how long you expect it to continue.

    The Credit Union will continue to update it information to you. Just click on the front screen and it should bring you here for the latest information.

    Thank you.

    Ed Casanova

    CEO

Message from BEFCU’s CEO- March 16, 2020

Folks,

Bourns Employees Federal Credit Union is closely monitoring information and reports about the Coronavirus (COVID-19) from the Centers for Disease Control (CDC), World Health Organization (WHO), California state health officials, and local community health and governmental agencies to ensure that our actions are aligned with the latest recommendations.

We recognize the impact COVID-19 has had and continues to have on our members and our friends, families, and local communities at large; we also are aware of the uncertainty this health issue is having on everyone.

As a result, BEFCU has taken, and will continue to implement as necessary, a number of precautionary measures to ensure the health and safety of our members and staff.

At this time, we are maintaining normal business hours. Branches will remain open and continue with the normal operating hours (see website for hours of operation).

Branches are cleaned and sanitized regularly as part of our normal course of business. We have increased these efforts by continuously disinfecting surfaces that are frequent points of contact throughout the day.

We have advised our employees to limit close contact with others—that means we’ll be greeting you with a wave instead of handshake for a while!

Remember you can access your account anytime, anywhere through the following:

  • Sprig: BEFCU’s mobile app or online at getsprig.com (see website for more information)

  • Online banking: 24/7 from your desktop, laptop, or mobile device at www.bournscu.coop

  • Automated account information 24/7 by calling (800) 841-4123

  • Any one of 30,000 free CO-OP ATMs, locations easily accessible on our website (click here to find a location).

    We hope you and your family remain safe and healthy. We are committed to helping all get through this. Please remember that you can do your part by:

  • Visiting CDC.gov site regularly to stay in touch with the latest information.

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.

  • Avoid touching your eyes, nose, and mouth with unwashed hands.

  • Avoid close contact with people who are sick.

  • Stay home if you are not feeling well, particularly if you have a cough, fever or shortness of breath.

  • Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands.

    Our website is the best place to find the most current information, including any changes or service interruptions that may affect members.

    BEFCU wishes the best to you and your family. Be Safe. And, if you need anything from your Credit Union, please call us at 1-877-426-8767, Option 2.

    Thank you


Montebello Branch

BEFCU was able to locate a buyer for its office building located at 3413 W. Beverly Blvd., Montebello, CA 90640. BEFCU has been trying to find a buyer for this building for about a year.

As members who use this branch office know, parking is very bad and sometimes non-existent. The branch is old and has had ongoing serious maintenance issues since BEFCU merged with Bakery Employees Credit Union. And, the office is strictly a non-cash, limited services office.

With the sale of the building, the Credit Union will be looking to find a location that better serves members in the greater San Gabriel Valley area.

Your patience is appreciated while the Credit Union determines its next steps. This is no small task.

In the meantime, members are encouraged to use BEFCU’s other locations (see website for closed off to you), its shared branching network and its over 30,000 ATM network.

For those who dropped payments at this office, please call us at 1-877-426-8767, Option 2.

As BEFCU progresses toward its goal of better service for members, we will keep you informed.

For your convenience, the following Shared Branch locations and ATMs can assist:

Nearest Shared Branch locations:

Printing Industries CU

4820 S Eastern Ave Suite L
Commerce, CA 90040

Certified Federal

4820 Eastern Ave
City of Commerce, CA 90040

USC CU

1969 Zonal Ave Ste 101
Los Angeles, CA 90069

Vernon Commerce FCU

2529 S Santa Fe Ave
Vernon, CA 90058

Nearest ATMs

7-Eleven #34533

6033 Whittier Blvd
Los Angeles, CA 90022

7-Eleven #17165

5401 E Beverly Blvd
Los Angeles, CA 90022

Rite Aid

2150 SOUTH ATLANTIC BOULEVARD
MONTEREY PARK, CA 91754

7-Eleven #17169

281 East Pomona Blvd
Monterey Park, CA 91755

7-Eleven #18090

6564 East Olympic Blvd
Los Angeles, CA 90022

Montery Branch

2095 S Alantic Blvd
Montery Park, CA 91754

For more locations and updates please download the CO-OP Locator app available on any Android and Apple devices.

You may also call 888-748-3266 for more locations

Or text your Zip Code to 91989 for ATM/ Shared Branch locations

 

Card Limits: Point of Sale-$1,500 per day- debit ONLY

ATM withdrawal- $300 * If you need a higher limit, please call us.


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